News

To NYADTCP and APPA (and Beyond)!

Come meet Call2test at NYADTCP and APPA

In 2019, Call2test will expand its presence at law enforcement and drug treatment events.  We’re kicking things off with NYADTCP and APPA.  In addition to those great events, you’ll be able to find Call2test staff at the following events:

Stop by to meet the team, learn more about our Call2test and ConnectComply, pick up some fun swag, and enter for a chance to win a prize!

New Features for Call2test and ConnectComply

Two people look at new features on smartphones

We’ve been hard at work on improving Call2test and ConnectComply, and have some exciting new features to share.  The majority of these enhancements can be found in ConnectComply, our mobile app.  Many of our courts have already made the switch to mobile-app-based check-ins with ConnectComply.  We’ve had some really positive feedback!

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Call2test and ConnectComply’s Holiday 2018 Hours

Call2test will be closed on Thursday, December 20, 2018 to Tuesday, January 1, 2019

We will, of course, be available for any emergencies that may arise.  Please contact us if you require support.  You can also check out our support center.

We recently updated our billing address and W9.  Should you need a copy of the updated version, please email billing@call2test.com.

Happy Holidays from all of us at Call2test!

Introducing Call2test and ConnectComply’s New Support Center!

Learn more about using Call2test and ConnectComply with our Support Center!

As anyone who has used Call2test and ConnectComply will tell you, they’re both very intuitive.  But we recognize you may need a little guidance, especially while getting started.  As a result, we’ve created a ConnectComply and Call2test Support Center.  The site functions as an online tool to aid you with the use and management of our software.  Go to support.call2test.com to take a look.

About the Site

The Support Center site is broken up into categories based on the layout of Call2test itself; Account Settings, Calendars, Client Set Up, Reports, and Settings.  Topics include adding staff and clients, using multiple calendars, setting test types, and more.  Additionally, we’ll be adding more articles and fine-tuning those that already exist.

A special section is also devoted to our mobile app, ConnectComply.  Here you’ll find a ‘Getting Started with ConnectComply’ walkthrough video.  If you are unfamiliar with our app, this is a great way to quickly learn more.

 

Screenshot of the Call2test Support Center

 

FAQ

In addition to our support articles, we also feature a Frequently Asked Question page.  Each entry further explains some of the uses of our tools.  For example, some articles featured are Client Groups, Testing Windows, and Testing Profiles.

Other Ways to Get Help

However, we know you may still need help.  Visit our Contact page on the Support Center to reach us.  This page will guide you on how to connect with someone for additional assistance.  This includes our support telephone number, a contact form, and instructions on how to use our live chat support on manage.call2test.com.

In Conclusion

We’ve built Call2test to be an easy-to-use drug testing notification system and hope ConnectComply replaces confusing probation color code systems. If there are any support articles you’d like to see here, please contact your account executive and let them know today.

Call2test Founder Joins APPA Board

We are proud to announce Call2test founder, Sam Hotchkiss, has joined the board of American Probation and Parole Association (APPA).  According to the group’s website, they are “…the voice of the community corrections industry.”

About Sam, Call2test, and ConnectComply

Call2test founder Sam Hotchkiss

Hotchkiss saw a gap in the tech used in the drug court and probation industry.  As a result, he helped launch Call2test in 2009.  The cloud-based suite replaces outdated drug testing color systems still used by many courts.  His background ranges from starting a successful web-consulting agency and also working for a Silicon-valley startup.  Therefore, Hotchkiss was well poised to innovate in the industry.

In March 2018, Sam and Call2test’s development team released ConnectComply.  This new tool allows drug court clients to take a “selfie” to check into their court-ordered program. In other words, Call2test and ConnectComply simplify the process with a single, easy-to-use interface.  ConnectComply will also add new features in the coming months.  These changes will make it a cost-effective, probation curfew check and house arrest app with electronic monitoring.

Sam is a frequent attendee of industry trade shows and conferences and looks forward to seeing many familiar faces at upcoming events.

Compliance Using Mobile App Is Simple, Inexpensive Solution

Call2Test announced today the launch of ConnectComply, a new mobile app that provides drug court administrators with the solution for managing random drug test scheduling. The mobile app is easy to use, economic and can fit drug court programs large and small.

In a March 28, 2018, news release, Ed Larson, president of Call2Test LLC, called ConnectComply the answer to drug court demands for “effectively managing growing rosters of offenders that assures compliance with industry benchmarks.”

According to the US Dept. of Justice, of the 3,100 drug courts now operational across the country, half are organized for adult drug treatment. The department notes that drug courts are proven effective in reducing drug use relapse and criminal recidivism. Key to their success are random drug and alcohol testing to hold participants accountable for their activities.

To assure judicial oversight that drug court random testing programs are administered properly, the National Association of Drug Court Professionals (NADCP) established drug and alcohol testing best practices for program administrators. A key component of an effective program includes the ability to manage and secure daily random testing schedules and produce meaningful assessments of program outcomes.

With ConnectComply, efficient management of offender rosters, automatic detection of non-compliance, and fast report generation for individuals and program overviews.

“ConnectComply is fast, easy to use and economical,” Larson said. “With the widespread acceptance of smartphones, drug test check-ins with a selfie give administrators a new level of confidence in offender compliance.”

For more, see the Call2Test news release

Contact us for answers and to schedule a demo.

 

 

Multiple Calendars Now Supported!

Do you manage more than one department within your facility? Or have different locations? Our latest feature that will help ease the work of managing separate facilities. With a single log-in, you can toggle multiple calendars so you can easily keep track of everything you need all in one place. Want to add multiple calendars to your account? Contact your account manager today.

NADCP compliance now assured with Call2Test

As the leader in random drug and alcohol test scheduling, Call2test is pleased to announce its call-in system is compliant with the NADCP Best Practice Standards. The standard recommends a 2/7 daily testing probability for drug court clients. The association suggests that this program reduces missed and dirty tests, and decreases recidivism.

Under a 2/7 probability, clients have a 2 out of 7 chance at testing every day of the week. As a result, clients are truly unable to know when and if they are done testing for the week. The program administrator can easily set a minimum number of tests per week in addition to a testing probability to create an ideal random testing schedule. The Call2Test system also generates reports demonstrating program compliance with NADCP best practices.

From the NADCP Best Practices manual 2015

Drug and alcohol testing is most effective when performed on a random basis (ASAM, 2013; ASAM, 2010; Auerbach, 2007; Carver, 2004; Cary, 2011; Harrell & Kleiman, 2002; McIntire et al., 2007). If participants know in advance when they will be tested, they can adjust the timing of their usage or take other countermeasures, such as excessive fluid consumption, to defraud the tests (McIntire & Lessenger, 2007). Random drug testing elicits significantly higher percentages of positive tests than prescheduled testing, suggesting that many participants can evade detection if they have advance notice about when testing will occur (Harrison, 1997).

Random testing means the odds of being tested are the same on any given day of the week, including weekends and holidays. For example, if a participant is scheduled to be drug tested two times per week, then the odds of being tested should be two in seven (28%) on every day of the week. For this reason, Drug Courts should not schedule their testing regimens in seven-day or weekly blocks, which is a common practice. Assume, for example, that a participant is randomly selected for drug testing on Monday and Wednesday of a given week. If testing is scheduled in weekly blocks, then the odds of that same participant being selected again for testing on Thursday will be zero. In behavioral terms, this is referred to as a respite from detection, which can lead to increased drug or alcohol use owing to the absence of negative consequences (Marlowe & Wong, 2008).

Likewise, the odds of being tested for drugs and alcohol should be the same on weekends and holidays as on any other day of the week (Marlowe, 2012). Weekends and holidays are high-risk times for drug and alcohol use (Kirby et al., 1995; Marlatt & Gordon, 1985). Providing a respite from detection during high-risk times reduces the randomness of testing and undermines the central aims of a drug-testing program (ASAM, 2013).

NADCP 2015 is back in late July at the Gaylord convention center.

Call2test has a new look. Come by and grab some new swag at our booth, #210. We will be giving away a 48” flat panel TV along with other prizes for anyone who signs up for a demo. Check out all the other exciting events at the show.

NADCP 2014

We hope to see all our friends and customers at this years NADCP show in Anaheim, CA. Look for the Call2test booth and say hello. Any one of our customers that brings a friend and signs up for a demo will receive a free gift. See you soon in Anaheim!