We’ve been hard at work on improving Call2test and ConnectComply, and have some exciting new features to share. The majority of these enhancements can be found in ConnectComply, our mobile app. Many of our courts have already made the switch to mobile-app-based check-ins with ConnectComply. We’ve had some really positive feedback!
Call2test will be closed on Thursday, December 20, 2018 to Tuesday, January 1, 2019
We recently updated our billing address and W9. Should you need a copy of the updated version, please email firstname.lastname@example.org.
Happy Holidays from all of us at Call2test!
Learn more about using Call2test and ConnectComply with our Support Center!
As anyone who has used Call2test and ConnectComply will tell you, they’re both very intuitive. But we recognize you may need a little guidance, especially while getting started. As a result, we’ve created a ConnectComply and Call2test Support Center. The site functions as an online tool to aid you with the use and management of our software. Go to support.call2test.com to take a look.
About the Site
The Support Center site is broken up into categories based on the layout of Call2test itself; Account Settings, Calendars, Client Set Up, Reports, and Settings. Topics include adding staff and clients, using multiple calendars, setting test types, and more. Additionally, we’ll be adding more articles and fine-tuning those that already exist.
A special section is also devoted to our mobile app, ConnectComply. Here you’ll find a ‘Getting Started with ConnectComply’ walkthrough video. If you are unfamiliar with our app, this is a great way to quickly learn more.
In addition to our support articles, we also feature a Frequently Asked Question page. Each entry further explains some of the uses of our tools. For example, some articles featured are Client Groups, Testing Windows, and Testing Profiles.
Other Ways to Get Help
However, we know you may still need help. Visit our Contact page on the Support Center to reach us. This page will guide you on how to connect with someone for additional assistance. This includes our support telephone number, a contact form, and instructions on how to use our live chat support on manage.call2test.com.
We’ve built Call2test to be an easy-to-use drug testing notification system and hope ConnectComply replaces confusing probation color code systems. If there are any support articles you’d like to see here, please contact your account executive and let them know today.
We are proud to announce Call2test founder, Sam Hotchkiss, has joined the board of American Probation and Parole Association (APPA). According to the group’s website, they are “…the voice of the community corrections industry.”
About Sam, Call2test, and ConnectComply
Hotchkiss saw a gap in the tech used in the drug court and probation industry. As a result, he helped launch Call2test almost 10 years ago. The cloud-based suite replaces outdated drug testing color systems still used by many courts. His background ranges from starting a successful web-consulting agency and also working for a Silicon-valley startup. Therefore, Hotchkiss was well poised to innovate in the industry.
In March of this year, Sam and Call2test’s development team released ConnectComply. This new tool allows drug court clients to take a “selfie” to check into their court-ordered program. In other words, Call2test and ConnectComply simplify the process with a single, easy-to-use interface. ConnectComply will also add new features in the coming months. These changes will make it a cost-effective, probation curfew check and house arrest app with electronic monitoring.
Sam is a frequent attendee of industry trade shows and conferences and looks forward to seeing many familiar faces at upcoming events.
Every year, federal regulations require agencies that regulate transportation safety to publish standards for a minimum rate of random drug testing. These rates often provide guidance for other programs that rely on random drug testing standards to ensure program integrity.
Dept. of Transportation Random Testing Rates for 2018
- Federal Motor Carrier Safety Administration (FMCSA): Drug testing rate, 25%; Alcohol testing rate, 10%
- Federal Aviation Administration (FAA): Drug testing, 25%; Alcohol testing, 10%
- Federal Railroad Administration (FRA): Drug testing for covered service, 25%; Drug testing for maintenance of way, 50%; Alcohol testing for covered service, 10%; Alcohol testing for maintenance of way, 25%
- Federal Transit Administration (FTA): Drug testing, 25%; Alcohol testing, 10%
- Pipeline & Hazardous Materials Safety Administration (PHMSA): Drug testing, 50%; Alcohol testing, N/A
- US Coast Guard (USCG): Drug testing, 25%; Alcohol testing, N/A
Note: Testing rates are established by each DOT agency as minimum requirements; companies may set higher random rates.
Random testing rates establish a minimum number of random tests per 100 employees per year. For example, a 50 percent testing rate means for every 100 employees, 50 tests are conducted per year. Random testing means that for each test, any person in the pool of candidates could be selected to test; some persons could be selected more than once and some not at all.
In 2016, FMCSA lowered its random drug testing rates to 25 percent from 50 percent following a federal Management Information Survey that showed the positive test rate for 2011 – 2013 was less than 1 percent. Federal regulations require the agency to raise the random testing rate to 50 percent whenever positive rate exceeds 1 percent for a calendar year.
In July, 2017, published reports predicted FMSCA and FTA would raise the random drug test minimum to 50 percent in 2018. One report noted the positive rate in May 2017 was 0.96 percent. With increased availability of legalized cannabis and a proposed increase of the opioid panel for USDOT testing, news reports predicted, incorrectly, the positive rate would likely exceed the 1 percent threshold, triggering an increase in the random drug testing rate.
FMSCA announced in January the random rate would not change and that its drug test would likewise remain a 5-panel test: Marijuana (THC), Cocaine, Amphetamines, Opioids, and Phencyclidine (PCP). It added that the opioid test spectrum is increased this year resulting in an expansion to 14 of the total number of drugs that are tested in the 5-panel test.
However, at PHMSA, the agency was required to raise its 2018 random drug testing rate to 50 percent from 25 percent due to a positive test rate exceeding 1 percent in 2017.
Other USDOT random drug testing regulations, such as chain of custody forms, remain unchanged, the department stated.
Additional information can be found in the current USDOT best practices guidance for random drug and alcohol testing, available here.
Source: DOT, Office of Drug and Alcohol Policy and Compliance, Washington, DC.
Call2Test announced today the launch of ConnectComply, a new mobile app that provides drug court administrators with the solution for managing random drug test scheduling. The mobile app is easy to use, economic and can fit drug court programs large and small.
In a March 28, 2018, news release, Ed Larson, president of Call2Test LLC, called ConnectComply the answer to drug court demands for “effectively managing growing rosters of offenders that assures compliance with industry benchmarks.”
According to the US Dept. of Justice, of the 3,100 drug courts now operational across the country, half are organized for adult drug treatment. The department notes that drug courts are proven effective in reducing drug use relapse and criminal recidivism. Key to their success are random drug and alcohol testing to hold participants accountable for their activities.
To assure judicial oversight that drug court random testing programs are administered properly, the National Association of Drug Court Professionals (NADCP) established drug and alcohol testing best practices for program administrators. A key component of an effective program includes the ability to manage and secure daily random testing schedules and produce meaningful assessments of program outcomes.
With ConnectComply, efficient management of offender rosters, automatic detection of non-compliance, and fast report generation for individuals and program overviews.
“ConnectComply is fast, easy to use and economical,” Larson said. “With the widespread acceptance of smartphones, drug test check-ins with a selfie give administrators a new level of confidence in offender compliance.”
For more, see the Call2Test news release
Contact us for answers and to schedule a demo.
Do you manage more than one department within your facility? Or have different locations? Our latest feature that will help ease the work of managing separate facilities. With a single log-in, you can toggle multiple calendars so you can easily keep track of everything you need all in one place. Want to add multiple calendars to your account? Contact your account manager today.
As the leader in random drug and alcohol test scheduling, Call2test is pleased to announce its call-in system is compliant with the NADCP Best Practice Standards. The standard recommends a 2/7 daily testing probability for drug court clients. The association suggests that this program reduces missed and dirty tests, and decreases recidivism.
Under a 2/7 probability, clients have a 2 out of 7 chance at testing every day of the week. As a result, clients are truly unable to know when and if they are done testing for the week. The program administrator can easily set a minimum number of tests per week in addition to a testing probability to create an ideal random testing schedule. The Call2Test system also generates reports demonstrating program compliance with NADCP best practices.
From the NADCP Best Practices manual 2015
Drug and alcohol testing is most effective when performed on a random basis (ASAM, 2013; ASAM, 2010; Auerbach, 2007; Carver, 2004; Cary, 2011; Harrell & Kleiman, 2002; McIntire et al., 2007). If participants know in advance when they will be tested, they can adjust the timing of their usage or take other countermeasures, such as excessive fluid consumption, to defraud the tests (McIntire & Lessenger, 2007). Random drug testing elicits significantly higher percentages of positive tests than prescheduled testing, suggesting that many participants can evade detection if they have advance notice about when testing will occur (Harrison, 1997).
Random testing means the odds of being tested are the same on any given day of the week, including weekends and holidays. For example, if a participant is scheduled to be drug tested two times per week, then the odds of being tested should be two in seven (28%) on every day of the week. For this reason, Drug Courts should not schedule their testing regimens in seven-day or weekly blocks, which is a common practice. Assume, for example, that a participant is randomly selected for drug testing on Monday and Wednesday of a given week. If testing is scheduled in weekly blocks, then the odds of that same participant being selected again for testing on Thursday will be zero. In behavioral terms, this is referred to as a respite from detection, which can lead to increased drug or alcohol use owing to the absence of negative consequences (Marlowe & Wong, 2008).
Likewise, the odds of being tested for drugs and alcohol should be the same on weekends and holidays as on any other day of the week (Marlowe, 2012). Weekends and holidays are high-risk times for drug and alcohol use (Kirby et al., 1995; Marlatt & Gordon, 1985). Providing a respite from detection during high-risk times reduces the randomness of testing and undermines the central aims of a drug-testing program (ASAM, 2013).
call2test has a new look. Come buy and grab some new swag at our booth, #210. We will be giving away a 48” flat panel TV along with other prizes for anyone who signs up for a demo. Check out all the other exciting events at the show.
We hope to see all our friends and customers at this years NADCP show in Anaheim, CA. Look for the call2test booth and say hello. Any one of our customers that brings a friend and signs up for a demo will receive a free gift. See you soon in Anaheim!